Download Information

How do I download?

You can download by either clicking the 'begin HTTP download' button on your order information page or by doing a download by right clicking on the 'begin HTTP download' button and choosing 'Save Target As' in IE or 'Save Link As' in Netscape.

Where do I download the file?
You can download the file anywhere you like, just make sure that you remember the location where you saved it, and the name of the file. If you choose Desktop this will be easier for you to install the product once you have completed the download.

What will happen when I download?
Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.

What happens after I download?
After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation. Contact Customer Service if you require any assistance.


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How do I get my serial # or unlock codes?

If your product has a serial # or unlock code, you can find this identifier in your confirmation e-mail. If you do not have your confirmation e-mail, you can also retrieve your serial number or unlock code by viewing the details of your purchase using the lookup below.

Please enter the following information:


Your order number:
Your password:

OR
Your email address:
The last 5 digits of your credit card:

Forgot Password? click here.

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What is Extended Download Service?

Extended Download Service is available for purchase on the shopping cart page when there are downloadable items present in your shopping cart. Upon payment of the specified fee, Digital River, Inc. ("DR") agrees to provide you (the "End User") a service that enables the End User to make multiple downloads of digital computer software products (a "Product" or "Products") purchased in a single order (an "Order") and downloaded from this website (the "Site") for a period of two (2) years after the date the End User purchases the Product (the "Service"). Click here for full details.


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My unlock code/serial # is not working.

First, make sure you have the correct serial # or unlock code. You can retrieve your serial # or unlock code by clicking here. If it is still not working please contact our Customer Service.


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How do I re-download software that I have already purchased?

To re-download software you have already purchased, you will need to go to your order information page and press the re-download button.

Please enter the following information:


Your order number:
Your password:

OR
Your email address:
The last 5 digits of your credit card:

Forgot Password? click here.

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What if the download stops before it is complete?

This site provides downloads that adheres to the HTTP 1.1 specification that allows for re-startable downloads. Therefore, if your download stops or is interrupted before it is complete, simply press the begin download button again and the download should resume where it left off. If you need to get to the re-download page click here.


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What if I want a shipment, but I've already ordered the download?

Unfortunately, we are unable to exchange a downloadable product for a physical product that you have already purchased. Please place a separate order for the physical product.

If you would like to purchase a CD for the downloadable products in your order please look up your order and click on the Buy Now button for a BackUp CD.

Please enter the following information:


Your order number:
Your password:

OR
Your email address:
The last 5 digits of your credit card:

Forgot Password? click here.

Still more questions? Back to Main Help Page



I have finished downloading where do I find it?

The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer.

If you know the filename, you can do a search on your computer for it.

Do not rename the file you're downloading, it may cause installation problems.


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